Shop Policies

Shipping

Processing time
Generally most items are ready to ship within 1-3 business days. Custom orders can take up to a week+ depending on what is needed.  If you have a question, send me a message.

 

Customs and import taxes

  • Buyers are responsible for any customs and import taxes that may apply
  • Neither my shop nor my person are responsible for delays due to customs or other official  / government departments of your resident county

 

Shipping Materials
From the beginning in 2012, I've been dedicated to being an eco-loving shop. I reuse and ship with recycled materials and encourage you to re-use where you can.


Returns & exchanges

I gladly accept returns and exchanges
(please see note below about which items are final sale).

I do my best with accurate descriptions and photos of products, but sometimes opps happen and items don't suit.  If you're not happy with your purchase :

Contact me within: 5 days of delivery

Ship items back within
:
7 days of delivery

Conditions of return
*Buyers are responsible for return shipping costs.

Returns are issued after they have been returned to Lightcode Crystals in their original condition and with any specific packaging such a as gift boxes / ribbon / product description cards , etc.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds will only be issued via original payment minus a 3.5% fee to cover PayPal costs.

 

Exchanges

Item not the right energetic fit? No problem! Happy to offer an exchange for items of same or lesser value.

Items will not be sent out until the original is returned in its original condition. Please see Conditions of return section above for details.

 

The following items cannot be returned or exchanged

Note that these items are FINAL SALE. Feel free to contact me if you have any questions before ordering.

  • Custom or personalized orders
  • Digital downloads
  • Intimate items such as earrings (for health/hygiene reasons)
  • Sale Items